Automatic Retailing Vending is proud to announce that it has gained the ISO 9001 / 2008 certificate after meeting all the requirements of the external audit carried out by the Automatic Vending Association (A.V.A.)

ISO (International Organisation for Standardisation) 9001 is the standard for business quality management which ensures that businesses are operating to the highest standards of meeting customers' requirements. ISO certification standards are always evolving to meet the quality requirements of ARV clients.

ARV is the first Vending Operator in the UK to be awarded the new ISO 9001 / 2008 accreditation standard by the A.V.A as new (as opposed to a renewal)

Stephen Drysdale, Managing Director comments: 'Gaining the ISO 9001 / 2008 award clearly demonstrates to existing and potential clients our commitment to providing a quality lead, first class customer service. Internally, the award re-enforces to our great employees that the customer is at the heart of everything we do.'

ISO 9001 is recognised as the standard in use worldwide as the benchmark for Quality. To ARV customers the award enhances our existing customer service levels to ensure:

• Compliance with all applicable laws and regulations
  
• Carry out continuous improvement and best use of resources in all quality matters
  
• Communicate ARV Quality objectives and its performance to its employees and other interested parties
  
• Close liaison with clients to ensure the highest level of quality service is achieved